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Privacy Policy


Privacy policy

This sets out the type of information we collect.  It tells you how the information is held and how it is used.  There are contact details for queries about your personal information.  All personal data collected will be treated in accordance with current data protection laws in the UK.

What information do we collect?

When you place an order online or by telephone, we create a record in your name containing your contact details.  For telephone orders we will also collect your address details so we can send you your order.  We do not process or store debit/credit card details - they are processed by third party payment providers, PayPal and Stripe.

We only hold basic personal information, eg contact details and we do not hold any sensitive personal data about members of the public.

We may collect and store the following information:

  • name
  • contact information including address, email address and telephone number
  • information you send us related to your order
  • email correspondance
  • sales records of the items you have purchased

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information.

When an order is placed on our website we collect the following details: Full name, address, contact details – i.e. email address and mobile/phone number, purchased history, and analytics that show how you and other users navigate our website – i.e. IP address and operating system.

How we use your information?

We use your personal information in the following ways:

  • To process orders placed online or by telephone.
  • To process payments.
  • For accounting and legal purposes.
  • To contact you about your order by e-mail or telephone.
  • We use information gathered from general order data to improve our products and services and try to anticipate demand.
  • We may use stored information to contact individual customers for a specific reason, a product recall for example.

What is the legal basis for processing your personal data?

Your personal data is processed solely for the purpose of processing sales orders.

Any newsletters are only sent to you if you have signed up to receive them.  We use a double opt-in system so you can not be signed up without your consent.  We use MailChimp to deliver our marketing emails.

We gather statistics around marketing email opening and clicks using industry standard technologies to help us monitor and improve our emails. You can unsubscribe to marketing emails by clicking on the unsubscribe link at the top or bottom of any marketing email.

When someone visits we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. For more information, please see Google’s Privacy Policy.

Who might we share this information with?

We do not share personal data with any other person or organisation unless required to do so by law.

Information relating to your payment method
Our site uses an online ordering system for customers to request information, products, and services. Our website uses Stripe and PayPal to provide secure credit card and payment transactions. When you place an order, your credit/debit card information is encrypted and then sent over the internet, no one can read or access the data that is being transmitted. For more information, please see Stripe’s Privacy Policy and PayPal’s Privacy Policy.

Your rights and your personal data

You have the right to access personal data we hold on you.  You can request the personal data we hold.  You may also request that your personal data is deleted or corrected.  Once we have received your request we will respond within one month.

There are no fees or charges for the request.

Contact details

Jennifer Smith



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

How we use cookies

Cookies, also known as browser cookies or tracking cookies, are small, often encrypted, text files that are sent to and stored on the device that you use to access the internet, whenever you visit a website. We use cookies on to create an enjoyable website experience for our customers. The cookies we collect allow you to add items to your cart and proceed through the checkout.

We also use cookies to help our users navigate our website efficiently and to perform certain functions. Due to their essential role of enhancing or enabling usability or site processes, disabling cookies may prevent users from making purchases on our website.

We use Google Analytics for statistical analysis to help improve our products and website.

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences, you can do this through your browser settings. Click on the 'Help' menu in your browser to find out how to do this.

Please remember that cookies are used on e-commerce websites to improve your online shopping experience. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Childrens Online Privacy Protection Act Compliance

We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at